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We always respond to any queries within 24 hours. Usually much sooner. We have many more items. All provided with the best service.
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All our items are posted within 2 working days of you making payment! Why buy from us? Please view our reasons and customer recommendations from our many happy customers.
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Buy from a trusted, experienced seller with many years experience selling online. Frequently Asked Questions

Frequently Asked Questions / Support Section

 

 

 

Other Items Available NOW

Our Best Selling Product!

Connect your PC to ANY TV

Connect your PC or Mac to any TV - Watch your films on a bigger screen

BUY IT NOW


Vinyl 2 MP3 Music Conversion Kit on USB

BUY IT NOW

Listen to your computer sound via your stereo

 

Items from our eBay Partners

 

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secure encrypted usb

Secure Encrypted USB Flash Drive - Keep your files safe

BUY IT NOW

 

advanced boot usb

BUY IT NOW

Fix your computer FAST with our Advanced Recovery & Repari Kit - Available on
USB or CD

 


 

Spend 15 or more and we'll give you a FREE Basic Boot CD or you can buy it in our Utilities Section NOW

 

basic boot cd

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For even more features, try our Boot & Setup your PC Kit

 

pc boot & setupt kit

BUY IT NOW

Why not get our Office Deluxe Software Suite?

It's a GREAT value replacement for MS Office & comes packed with many more applications too!

 

Office Deluxe Suite image

 

Fancy a change from Windows?

Try our Recommended Linux Buys

 

linux distribution image

Ubuntu Linux

 

linux distribution image

Yellow Dog Linux for Playstation 3 (PS3)

 

linux distribution image

SuSE Linux

 

linux distribution image

Damn Small Linux

 

linux distribution image

Fedora Linux

 

linux distribution image

PClinuxos Linux

 

linux distribution image

Knoppix Linux

Need help? Well you have come to the right place!

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Frequently Asked Questions

 

About us

Q - There are similar items, why should I buy yours?

Q - How can we sell our stock at such a low prices?

Q - What payment methods do you we accept?
Q - When do we leave feedback?

Q - Do we offer discounts?

Q - Who are we?

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Order Status

Q - When will you send my item and and how long does delivery normally take?

Q - I have not received my item, what should I do?

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Product Support

Q - Where can I get instructions for my item?

Q - What support do you provide for your products?

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Returns & Refunds

Q - What is our refund policy?

Q - How do I go about returning an item?

Q - How long after returning an item, will I get a refund?

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Other Questions

Q - Erm.... where can I ask another question?

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Answers


About us

Q - There are similar items, why should I buy yours?

 

A - We provide all our items with the best customer service and support. We will do all in our power to make you happy with your item. We constantly work on improving our products, so that our valued customers reap the benefits.

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Q - How can we sell this at such a low price?

A - The software we sell is open source software and as such, does not have any large company and share holders to make rich, so we can pass this saving onto our customers.

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Q - What payment methods do you we accept?

 

A - We accept the following:

nochex - make payment to sales@videovinylconverter.com

paypal - make payment to sales@videovinylconverter.com

bank transfer - contact us for details

postal orders - please send via recorded delivery

cheques - make payable to Netgeneration Ltd

cash - please send via recorded delivery

For all payment methods, please ensure the item required is stated with the payment. Please allow an additional 5 working days for your item to be shipped, if paying by cheque.

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Q - When do we leave feedback?

 

A - We leave feedback automatically, after you do. If you leave a positive comment, you will receive the same immediately. If have any problems with your transaction, please contact us prior to leaving feedback, so we can make sure you are happy and leave feedback that suits the end of the transaction.

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Q - Do we offer discounts?

 

A - Yes we do. We offer reduced shipping on multiple purchases and offer our returning customers a substantial discount on their next order.

 

 

Q - Who are we?

A - We are an Internet Business, selling on eBay with the aim of providing needed software packages for anyone who may require them. We aim to please all of our customers and work hard to achieve this.

We have been Business registered and selling on eBay for 5 years of successful trading.

We are based in the great city of Manchester in the UK.

We sell Office, Security, Utility, Linux Software and more... to keep up with the latest developments in our offerings, please add us to your favourite sellers list and join our mailing list.

If you need to get in touch please use any of the relevant links below.

Thank you for taking the time to view our item.

videovinylconverter.com
Registered in England & Wales: Company No. 4988341
Registered Office: Copthorne Crescent, Manchester, Lancashire, M13 0QY, United Kingdom

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Order status

Q - When will you send my item and how long does delivery normally take?

 

A - We ship items within 2 business days (often sooner), so you should expect to receive the item within 2 working days in the UK and between 6-10 internationally.

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Q - I have not received my item, what should I do?

 

A - Contact us, after the period above, using the contact details at the bottom of this page, to ensure we have received your payment and confirm your shipping details. Please note that we do not ship items with a tracking reference, as this slows down the whole delivery process.

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Product Support

Q - Where can I get instructions for my item?

 

A - We sell products from theopensourceshop.com, so to get the best support, go to http://theopensourceshop.com/support. Here you will find all of the instructions for your item direct from the source.

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Q - What support do you provide for your products?

 

A - Under agreement under the terms of us selling theopensourceshop.com's products, they will provide all support for thier products. Go to http://theopensourceshop.com/support for any support.

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Returns & Refunds

Q - What is our refund policy?

 

A - We have a 30 Day No Quibble Money Back Guarantee policy. If you are unhappy with any of our products, for any reason, you are free to return the item, within 30 days, for a full refund, as long as the item is returned in the same state it was provided in and you have emailed our returns department. All you have to do is cover the cost of returning the item to us. This shows how confident we are in our products.

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Q - How do I go about returning an item?

 

A - If there is a problem with your item, we may offer an exchange. If you have tried to resolve the issue you were having and have had no success, simply email our returns department (returns@videovinylconverter.com) and you wil be sent instructions on how to return your item.

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Q - How long after returning an item, will I get a refund?

 

A - We normally process refunds within 5 working days of receiving and checking any returned items. Any enquiries regarding refunds should only be sent after this period.

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Other Questions 

Q - Erm.... where can I ask another question?

 

A - If and only if the answer to your question is not above, then you can contact us via any of the following options:

 

Click the 'Ask seller a question' link, at the top of this page

 

Email us directly at customerservices@videovinylconverter.com

 

or skype us My status and we will respond, if not immediately, ASAP.

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Our Most Popular Items

Video 2 DVD Video Conversion Kit

Convert Old VHS & Betamax Videos to DVD

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Vinyl 2 MP3 Music Conversion Kit on USB

Convert Old Music to CD & MP3

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Items from our eBay Partners

 

opensource cd clock promotional banner

 

 

disc-phunk ebook promotional banner

 

4 linux pack

EVERY LINUX CD WE SELL IN 1 PACK

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Or our NEW Security & Antivirus Kit, containing 3 FULL CDs

For a limited time, we are including a FREE Gentoo Linux CD with this kit

security & antivirus kit

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Or just go to our

Value Bundles Section

 

4 linux pack

Ubuntu Linux on a USB Stick

Simply plug it into your PC and restart, to use.

NO INSTALLATION REQUIRED!

We also do ...

Fedora, Puppy, Damn Small Linux Linux on USB Stick

 

Anonymous Browsing USB Stick

4 linux pack

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4 linux pack

4 of our BEST CDs IN 1 PACK

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Debian Linux

 

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Gentoo Linux

 

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SimplyMEPIS Linux

 

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Puppy Linux

 

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Slackware Linux

Netgeneration Ltd - E&OE