About us
Q - There are similar items, why should I
buy yours?
Q
- How can we sell our stock at such a low prices?
Q
- What payment methods do you we accept?
Q - When do we leave feedback?
Q - Do we offer discounts?
Q - Who are we?
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Order Status
Q - When
will you send my item and
and how
long does delivery normally take?
Q
- I have not received my item, what should I do?
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Product Support
Q
- Where can I get instructions for my item?
Q - What support do you provide for your products?
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Returns & Refunds
Q
- What is our refund policy?
Q - How do I go about returning an item?
Q - How long after returning an item,
will I get a refund?
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Other Questions
Q - Erm.... where can I ask
another
question?
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************************************
Answers
About us
Q - There are similar
items, why
should I buy yours?
A - We
provide all our items
with the best customer service and support. We will do all in our power
to make you happy with your item. We constantly work on improving our
products, so that our valued customers reap the benefits.
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Q - How can we
sell
this at such a low price?
A - The
software we sell is open source software and as such, does not have any
large company and share holders to make rich, so we can pass this
saving onto our customers.
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Q
- What payment methods do you we accept?
A - We accept the following:
nochex - make payment to
sales@videovinylconverter.com
paypal - make payment to
sales@videovinylconverter.com
bank transfer - contact us for
details
postal orders - please send via
recorded delivery
cheques - make payable to
Netgeneration Ltd
cash - please send via recorded
delivery
For all payment methods, please ensure the
item required is stated with the payment. Please allow an additional 5
working days for your item to be shipped, if paying by cheque.
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Q
- When do we leave feedback?
A - We leave
feedback automatically, after you do. If you leave a positive comment,
you will receive the same immediately. If have any problems with your
transaction, please contact us prior to leaving feedback, so we can
make sure you are happy and leave feedback that suits the end of the
transaction.
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Q
- Do we offer discounts?
A - Yes we do. We offer reduced shipping on multiple
purchases and offer our returning customers a substantial discount on
their next order.
Q
- Who are we?
A
- We are an Internet
Business, selling on eBay with the aim of providing needed software
packages for anyone who may require them. We aim to please all of our
customers and work hard to achieve this.
We
have been Business
registered and selling on eBay for 5 years of successful trading.
We
are based in the great city
of Manchester in the UK.
We
sell Office, Security,
Utility, Linux Software and more... to keep up with the latest
developments in our offerings, please add us to your favourite sellers
list and join our mailing list.
If
you need to get in touch
please use any of the relevant links below.
Thank
you for taking the time
to view our item.
videovinylconverter.com
Registered in England & Wales: Company No. 4988341
Registered Office: Copthorne Crescent, Manchester, Lancashire, M13 0QY,
United Kingdom
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Order
status
Q
- When will you send my item and how long does delivery normally take?
A - We ship items within 2 business days (often sooner),
so you should expect to receive the item within 2 working days in the
UK and between 6-10 internationally.
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Q
- I have not received my item, what should I do?
A - Contact us, after the period above, using the contact
details at the bottom of this page, to ensure we have received your
payment and confirm your shipping details. Please note that we do not
ship items with a tracking reference, as this slows down the whole
delivery process.
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Product Support
Q
- Where can I get instructions for my item?
A - We sell products from theopensourceshop.com, so to get the best support, go to http://theopensourceshop.com/support. Here you will find all of the instructions for your item direct from the source.
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Q - What support do you provide for your products?
A - Under agreement under the terms of us selling theopensourceshop.com's products, they will provide all support for thier products. Go to http://theopensourceshop.com/support for any support.
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Returns
& Refunds
Q
- What is our refund policy?
A - We have a 30 Day No Quibble Money Back Guarantee
policy. If you are unhappy with any of our products, for any reason,
you are free to return the item, within 30 days, for a full refund, as
long as the item is returned in the same state it was provided in and
you have emailed our returns department. All you have to do is cover
the cost of returning the item to us. This shows how confident we are
in our products.
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Q
- How do I go about returning an item?
A - If
there is a problem with your item, we may offer an exchange. If
you have tried to resolve the issue you were having and have had no
success, simply email our returns department (returns@videovinylconverter.com)
and you wil be sent instructions on how to return your item.
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Q
- How long after returning an item, will I get a refund?
A - We normally process refunds within 5 working days of
receiving and checking any returned items. Any enquiries regarding
refunds should only be sent after this period.
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Other Questions
Q - Erm.... where can
I ask another question?
A - If and only if the answer to your question is not
above, then you can contact us via any of the following options:
Click the 'Ask seller a question' link, at the top of
this page
Email us directly at customerservices@videovinylconverter.com
or skype us 
and we will respond, if not immediately, ASAP.
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